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Returns

Can I return underwear or swimwear?

You can return underwear, so long as the product packaging hasn't been damaged. If the item is not packaged, you can still return it, so long as the tags are still intact. You can return swimwear, so long as any hygiene seals are still intact. Chat w

I've received a faulty item, what should I do?

In the event you have received a defective item, please contact us immediately with the following information:. Please do not return any damaged goods unless advised by a member of our support team, it may result in slower resolution time. We'll solv

How do I return my items?

I placed an order, but I immediately changed my mind. Can I cancel it before being shipped?

Yes, we will do our best to stop the shipment!. But you have to contact us here or open a chat with us as soon as possible. Chat with us or drop us an email!.

How long will it take for my Return to be processed?

Usually, not long!. Once you give the parcel back to the carrier, it takes approximately 3-5 working days to ship it to our warehouse.  From the moment we authorize the refund, your bank still needs to process it. The amount of time it takes to proce

How long do I have to return an Item?

We want you to love everything about your new SikSilk clothing!. However, if you are not delighted with your purchases it’s not a problem. You have 30 days from receiving the order to return the items to us!. Chat with us or drop us an email!.

How do I get free shipping to return a PayPal purchase?

Returns with PayPal are usually free. You just have to activate the PayPal service called Return Shipping on Us. First thing you have to do to qualify for a free shipping return is follow the steps in the following article: How do I return my items?.

When will I receive my Refund?

Usually, it doesn't take long!. Refunds generally take 5-10 working days to show up on your bank account from the day you receive a Refund Confirmation email from us. The speed entirely depends on your bank or payment provider: some banks are quicker